Privacy Policy | Crazy Bull Hair

Overview

Privacy Policy

Last updated: 17 July 2026

Crazy Bull Hair Products Ltd. ("Crazy Bull", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit or shop with us at www.crazybull.co.uk and www.crazybullhair.com (the "Site"), in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Crazy Bull Hair Products Ltd. is the data controller responsible for your personal data.

Crazy Bull Hair Products Ltd.

Cardigan Mill Trading Estate, Unit D, Lennox Road, Leeds, LS4 2BL, United Kingdom

Email: orders@crazybull.co.uk

Phone: +44 (0)113 898 0456

Company Registration No: 10888248

2. What Data We Collect

We collect the following categories of personal data:

Identity and contact data — name, email address, phone number, billing and delivery address
Order data — products purchased, order value, order history
Payment data — processed securely by our payment provider; we do not store full card details ourselves
Technical data — IP address, browser type, device information, and browsing behaviour on our Site, collected via cookies and similar technologies
Marketing preferences — whether you've opted in to receive marketing emails, and your engagement with those emails

3. How We Collect Your Data

We collect data:

Directly from you, when you place an order, create an account, sign up to marketing emails, or contact us
Automatically, through cookies and tracking technologies when you browse the Site
From third parties, such as advertising platforms confirming ad interactions (see Section 5)

4. How We Use Your Data

We use your personal data to:

Process and fulfil your orders, including payment, shipping, and customer service
Communicate with you about your order (e.g. dispatch confirmations, delivery updates)
Send marketing emails, where you've opted in — you can unsubscribe at any time
Improve our Site, products, and customer experience
Run and measure advertising campaigns
Prevent fraud and meet legal or regulatory obligations

5. Who We Share Your Data With

We share personal data with the following categories of third party, solely for the purposes described above:

Odoo — our e-commerce and order management platform, which processes order, customer, and store data on our behalf
Payment processor — [processor name to be confirmed], to securely process payments at checkout
Meta, Google, and TikTok — for advertising and analytics purposes, using cookies and pixels to measure ad performance and, where you've consented, to show you relevant ads (see Section 6)
Couriers and delivery partners — to fulfil and deliver your order
Law enforcement or regulators, where required by law

We do not sell your personal data to third parties.

6. Cookies and Tracking

We use cookies and similar technologies for:

Essential functions — enabling checkout, account login, and core Site functionality
Analytics — understanding how visitors use our Site, so we can improve it
Advertising — Meta, Google, and TikTok pixels, which track interactions with our Site and ads to measure campaign performance and, where relevant, retarget you with ads

You can manage or withdraw cookie consent at any time via our cookie banner or your browser settings. Disabling non-essential cookies won't affect your ability to shop with us, but may limit certain personalisation features.

7. International Data Transfers

Some of our third-party providers (including Meta, Google, and TikTok) may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent adequacy protections, in line with UK GDPR requirements.

8. Data Retention

We retain personal data only as long as necessary for the purposes it was collected — for example, order data is kept for accounting and legal purposes, and marketing data is kept until you unsubscribe or withdraw consent. We'll delete or anonymise data once it's no longer needed.

9. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to or restrict certain processing
Withdraw consent to marketing at any time
Request a copy of your data in a portable format
Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at orders@crazybull.co.uk.

10. Children's Privacy

Our Site is not directed at children, and we do not knowingly collect personal data from anyone under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes take effect once posted on the Site, and continued use of the Site after updates constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:

Crazy Bull Hair Products Ltd.